Refund & Cancellation Policy

• Cancel anytime from the billing portal (link in your receipt or account page) or by emailing us. Your access continues until the end of the paid period and you are not charged again.
• Monthly plans are not refunded for the current month.
• Yearly plans: request a full refund within 14 days of your first yearly payment. After 14 days, yearly plans are non-refundable but you keep access until the term ends.
• If you accidentally renewed, contact us within 7 days of the renewal charge and we will refund it provided the community and content were not materially used in that period.

• 14-day money-back guarantee: if the course is not what you expected, email us within 14 days of purchase for a full refund, provided you have completed less than 25% of the lessons and have not downloaded the full resource pack.
• Mentorship sessions that have already been delivered are non-refundable; undelivered sessions in a package are refundable pro rata.
• Access is for the original purchaser only. Sharing access voids refund eligibility.

• Group workshops: a 50% deposit reserves your dates; the balance is due after Session 1 (or as stated on your booking). Cancel 14 or more days before the first session for a full refund of amounts paid; 7–13 days for a 50% refund; less than 7 days — no refund, but you may reschedule once within 90 days or transfer the booking to another group.
• Individual seats are transferable to another person at any time before the first session — just email us their name.
• If we cancel or reschedule a session, you may choose a new date or a full refund of that session.
• Strategy sessions may be rescheduled up to 24 hours in advance. Cancellations 48 hours or more before the session are refunded in full. Cancellations inside 48 hours and no-shows are non-refundable.

• Token packs are non-refundable once any tokens have been used. Unused packs purchased by mistake can be refunded within 7 days.
• Digital downloads (templates, workbooks, guides) are non-refundable once delivered, because they cannot be returned. If a file is corrupt or not as described, we will replace it or refund it.

• Setup fees and deposits are due before work begins and are refundable in full (less non-recoverable payment-processing fees) if you cancel before the kickoff call.
• Once work has started, setup fees and deposits are non-refundable. If you cancel mid-project, you will be invoiced for work completed to date and any third-party costs incurred; any prepaid amount above that is refunded.
• Milestone payments cover completed milestones and are non-refundable once the milestone is delivered and approved.
• We stand behind our work: if a delivered automation does not perform as described in the SOW, we will fix it at no charge under the warranty period stated in the SOW.
• Your signed MSA/SOW governs if it differs from this policy.

• Retainers renew monthly. Cancel from the billing portal or by email before your renewal date to stop the next charge. Cancellation is effective at the end of the current period.
• There is no proration or refund for the remainder of a period already paid.
• If your SOW includes a minimum term, early cancellation is subject to that term.
• We may pause or end a retainer with 30 days' notice; prepaid amounts for periods after the end date are refunded.

• Email kzee@zagaprime.com from the address on your account with your receipt number or the email used at checkout.
• Subscriptions can also be cancelled instantly in the billing portal linked from your Stripe receipt.
• Approved refunds are issued to the original payment method within 5–10 business days. Bank processing may take longer. Payment-processing fees are non-recoverable and are deducted only where this policy says so.
• Please contact us before opening a chargeback — we resolve almost every issue directly and faster.

Nothing in this policy limits rights you have under the consumer-protection laws of your state or country, including any statutory right to cancel. Where those laws give you more, they apply. This policy is part of our Terms of Service.